PARKROYAL on Beach Road

15 December 2009, Singapore – PARKROYAL on Beach Road is proud to have won two awards at last night’s Association of Rooms Division Executives (Singapore) Awards presentation at Marina Mandarin hotel. This is the first time any hotel in Singapore has bagged two awards at the awards ceremony. The awards were awarded to the hotel for :

1) The Best Front Office Department – Superior Hotel
2) The Best Concierge Department - Superior Hotel

Mr John Kockan, General Manager, PARKROYAL on Beach Road said, “I am extremely proud of our associates at the hotel especially the front liners as they are the first point of contact with our guests. Every associate is empowered to delight our guests and to make their stay memorable. We embrace the PARKROYAL promise of “The PARKROYAL experience, you will remember.” Our associates have demonstrated their exceptional pride and passion to go beyond their call of duty, in delighting our guests.”

The Association of Rooms Division Executives (Singapore) conducted mystery shopping exercises between mid September to November for all 17 participating hotels for the Best Front Office and Best Concierge awards and evaluated the performances of the Front Office Departments and Concierge Departments with over 150 questions organized into 30 criteria from “Check-in to Check-out”. A selection of mystery guests came from a variety of nationalities, including Singaporeans, to reflect the major source markets of guests staying in Singapore hotels. Of the 17 participating hotels for Best Front Office, six represented the Superior category and 11 in the Deluxe category. As for Concierge, the breakdown was 11 in Deluxe and six in Superior.

The objective of these awards is to benchmark the front line service standards of the various hotels in Singapore.


About PARKROYAL on Beach Road
Located within Singapore’s central business district and walking distance to the Singapore International Convention and Exhibition Centre and Mass Rapid Transit stations, PARKROYAL on Beach Road offers 343 fully furnished rooms with cable television, IDD telephone and high-speed broadband Internet access. The Hotel offers guests a total lifestyle experience with authentic Sichuan cuisine at Si Chuan Dou Hua Restaurant, tea appreciation at Tian Fu Teahouse and popular buffet spreads at Plaza Brassiere. St. Gregory offers a healthy lifestyle by integrating therapy, fitness, aesthetics and active-ageing to invigorate senses and to recharge. The fully equipped and versatile range of function rooms, coupled with gourmet cuisines and impeccable services by our Banquet Team caters to any meetings or events, ranging from 10 to over 500 persons.

For more information, please visit parkroyalhotels.com

For further information on the above awards, please contact :
Ms Melanie Lee
Marketing Communications Manager
PARKROYAL on Beach Road
DID : 6505 5726
Mobile : 9749 6469
E-mail: lee.melanie@br.parkroyalhotels.com