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Director of Human Capital & Development

PARKROYAL on Beach Road, Singapore

Located conveniently in downtown Singapore, a stay at PARKROYAL on Beach Road hotel places you in the vicinity of Marina Bay – the doorstep to the city’s premier business and leisure destinations.

Get to popular world-class Singapore attractions such as the Merlion and the Esplanade easily within minutes, or explore quaint little shophouses and lesser-known local gems just around the corner.


This role oversees the Human Capital & Development (HCD) at PARKROYAL on Beach Road that includes Dou Hua Restaurants and St. Gregory Spas.  The HCD functions will encompass implementing policies & procedures initiated by the Corporate Office, linking human capital and development policies & procedures to the company’s mission and service outcomes, adapting innovative human resources management to the organisational culture.

The daily operations of the hotel will encompass recruitment & employment, compensation & benefits, human resources policies and procedures, payroll administration, learning & development, employee relations & communications and industrial relations.

The primary purpose of the role is to ensure the organisational capabilities of the human capital function within the hotel are such that they can drive the implementation of human resources procedures and the processes within each property/departments.


Business Partner

  1. To interact with the Management Teams of the Hotel, DHR and SGS in a way that demonstrates associate concerns and problems are heard, builds confidence and trust.

  2. To link human capital and development policies and procedures to the organisation’s mission and service outcomes.

  3. To use human capital principles that change business process to improve its efficiency and effectiveness

  4. To use consensus and influencing skills to improve overall communication.

People Champion

  1. To assist the Management Teams of the Hotel, DHR and SGS to develop talents to maximise human capital potential. 

  2. To support the hotel management in reviewing and filling the pipeline of talent needed to ensure the organisation’s future growth. 

  3. To assist the General Manager to challenge the hotel management to ensure continuous improvement and upgrading of talent process and organisation performance

Human Resources Expertise

  1. To apply and adapt information technology to human resources in the property. 

  2. To provide expertise in the full range of the human resources arena to support Corporate’s mission and business needs to the Management Teams of the Hotel, DHR and SGS.

Change Champion

  1. To assist the General Manager and Management Teams of DHR and SGS to assess the readiness for HR change, identifies appropriate change strategies and makes recommendations. 

  2. To assist the General Manager and Management Teams of DHR and SGS to design and implement change process. 

  3. To implement innovative strategies including identifying and recommending solutions to various human capital and development issues

Recruitment & Employment

  1. To prepare manpower requirements and establish recruitment timeline. 

  2. To manage and participate in recruitment efforts to acquire the most qualified and suitable personnel by recommending the most cost-effective recruitment channels. 

  3. To administer all employment requisitions and employment contracts to ensure proper compliance, standards and procedures are met per the policies and business needs of the Hotel, DHR and SGS.

Learning & Development

  1. To identify training needs and lead the development and implementation of general staff training, orientation, functional/professional training, management development programs and inter-company learning & development programs. 

  2. To ensure training activities are planned to meet current and future hotel and employees’ needs. Develop and prepare training plan on an annual basis and monitor accordingly.

  3. To support the Management Team of the Hotel, DHR and SGS in reviewing and filling the pipeline of talent needed to ensure the hotel’s future growth. 

  4. To challenge the hotel, DHR and SGS to ensure continuous improvement and upgrading of talent processes, and organization performance.

Compensation, Benefits & Welfare

  1. To implement and administer salary and benefits plans to be competitive within the market and industry, as well as to ensure consistency within the company policy while maintaining internal equity. 

  2. To supervise and administer staff payroll, and to maintain an accurate payroll system. 

  3. To participate in salary and benefit surveys and to keep abreast of market trends under the direction of the Corporate Human Capital and Development. Make relevant recommendations to the hotel management regarding trends and analysis, related to salary increase, staff compensation and benefits. 

  4. To manage and coordinate annual salary review and bonus payments in accordance to the guidelines of the Corporate Human Capital and Development. 

  5. To manage all staff benefits, pension and insurance policies to ensure compliance to labour regulations and company policy. 

  6. To ensure compensation and rewards programs are competitive to the market and designed to meet the needs of the hotel, DHR and SGS.

Performance Management

  1. To implement and coordinate mid-year and annual performance reviews and ensure they are properly and effectively completed by the Hotel Management, DHR and SGS and communicated to the employees. 

  2. To communicate and conduct the Performance management process training in accordance to the corporate guidelines and training materials and ensure the performance management system is fully understood by all employees at all levels in order to ensure effectiveness. 

  3. To ensure goals and objectives are developed and implemented by all Department heads, in consultation with the General Manager/Chief Operating Officer (SGS)/Executive Director (DHR), and effectively communicated to all employees. Takes on a role of a business partner and facilitator in the process. 

Human Resources Policies and Procedures

  1. To develop and implement the relevant human resources policies and standards of procedures, including the employee handbook, and ensure they are updated accordingly and effective communication to all employees for proper implementation and understanding.

  2. To liaise with Corporate Human Capital and Development for any implementation of corporate policies and procedures relevant to the hotel operations.

  3. To advise management in all aspects of human resources policies and regulations.

Human Resources Reporting and Information System

  1. To maintain and update all employees’ personnel files, including personnel movement records.

    To prepare the necessary human resources reporting to Hotel Management, including DHR and SGS  and Corporate Office as deemed required. 

Employee Relations and Communication

  1. To handle and manage staff relations, and advises General Manager and management team including DHR and SGS, to ensure a harmonized employee relationship and environment in the hotel and to build a positive working environment.

  2. To attend to employee grievances and discipline as and whenever required.

Industrial Relations

  1. To establish good working relationship with relevant labour unions (FDAWU and USE) and authorities, and deal with any legal human resources matters.

  2. To maintain positive relationship with hotel unions (FDAWU and USE), teams and partners, and ensure all collective agreements are renewed within the stipulated timeframe.

Health & Safety

  1. To act as a committee member on the hotel’s safety committee to participate and play a key role in the hotel safety program. 

  2. To ensure hotel in-house safety regulations are in compliance with the relevant safety and health regulations as set by the authorities and company policy.


  • Degree holder from a recognised tertiary institution.
  • Minimum 8 years relevant experience, with last 5 years as Head of HR in hotel industry.
  • Experience in upscale international hotel brands. 
  • Technologically and business savvy, particularly with HR TimeSoft.
  • In-depth experience managing the full spectrum of progressive human resources activities, including strategy, policy design and implementation.
  • Strong working knowledge of local Employment Laws and Industrial Relations.
  • Understands the internal and external local labour market, labour relations, best practices and legislations and impact on the business and workforce in hotel and wellness.


Please write in with your detailed resume and email us at career@pphg.com

We apologize that only shortlisted candidates will be notified.

Position Title

Director of Human Capital & Development


10 November 2016


9 December 2016




PARKROYAL on Beach Road, Singapore


Human Resource


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