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Guest Service Agent

PARKROYAL on Beach Road, Singapore

Located conveniently in downtown Singapore, a stay at PARKROYAL on Beach Road hotel places you in the vicinity of Marina Bay – the doorstep to the city’s premier business and leisure destinations.

Get to popular world-class Singapore attractions such as the Merlion and the Esplanade easily within minutes, or explore quaint little shophouses and lesser-known local gems just around the corner.

Position Summary

The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

Key Responsibilities

  • Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
  • Inform relevant departments of arrival, room changes, check out and special arrangements.
  • Accepts reservation in the absence of Reservation Assistant.
  • Work closely with Front Office Supervisor in tight house situation to ensure maximum utilization of rooms.
  • Assist walk-in guests with alternative accommodation in event of a full house situation.
  • Record in Communication Book any unusual happenings and important matters for follow-up.
  • Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
  • Perform cashiering and maintain a complete record of guests’ account.
  • Check all guests’ bills before presentation to guest upon check out.
  • Collect or charge all monies due to the hotel to the respective travel agents or companies.
  • Declare all shortages or excess to Accounts Department.
  • Attend to all requests and requirements from guests promptly and handle complaints tactfully.
  • To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
  • Create a positive first impression to guests with regards to corporate image
  • Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
  • Guest Services Agent will assist to train/buddy new Guest Services Agent.
  • Ensure procedures and policies on city ledger are followed.
  • To be aware of all VIP arrivals and departures, especially corporate guests.
  • Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.
  • To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

Talent Profile

  • Should possess GCE ‘O’ or ‘N’ level
  • Fluent in English is a must.
  • Good knowledge of Opera system will be an advantage.
  • Customer service experience would be an advantage.

How to Apply

Please write in with your detailed resume and email us at careers.prsin@parkroyalhotels.com

We apologize that only shortlisted candidates will be notified.


Position Title

Guest Service Agent

Reference #

GSA

Posted

5 January 2018

Closes

15 February 2018

Country

Singapore

Location

PARKROYAL on Beach Road, Singapore

Department

Front Office and Guest Services


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