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Guest Services Executive

PARKROYAL on Beach Road, Singapore

Located conveniently in downtown Singapore, a stay at PARKROYAL on Beach Road hotel places you in the vicinity of Marina Bay – the doorstep to the city’s premier business and leisure destinations.

Get to popular world-class Singapore attractions such as the Merlion and the Esplanade easily within minutes, or explore quaint little shophouses and lesser-known local gems just around the corner.

Position Summary

To provide a unique and delightful experience to the guests upon their arrival at the Orchid Club as well as to promote the Hotel services and products through excellent communication skills and professionalism.

Key Responsibilities

  • To greet and welcome all guests at the Orchid Club.
  • To check-in/out guests at the Orchid Club.
  • To prepare and send Fruit Basket to all VIPs room and OC Floor arrival rooms.
  • To print out GHA Members arrival report and prepare necessary benefits and amenities to be accorded.
  • To check and enrol GHA Members upon checking in.
  • To assist in pressing and shoe polishing whenever required.
  • To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
  • To professionally direct and/or usher guests to the appropriate direction, reception desk, food and beverage outlets, meeting rooms, poolside and SPA.
  • To assist guests with their breakfasts and cocktails at the Orchid Club lounge.
  • To assist guests for restaurant bookings, travel arrangements and general enquiries.
  • To tactfully collect feedbacks from the guests about their experience at the Hotel.
  • To communicate guest feedbacks to the relevant departments, and ensure the necessary action are completed.
  • To be familiar with the expectation of regular guests.
  • To be aware of all daily promotional activities in the Hotel, especially Food & Beverage and Banquet.
  • To be aware of the daily room occupancy and room rate.
  • To be aware of all VIP arrivals and departures, especially corporate guests.
  • To be aware of key executives in the company and industry.
  • To attend to all complaints by guests, as and when required.
  • To assist the Concierge as and when required.
  • To be fully aware of the Company and Hotel services and facilities.
  • To be aware of the on-going development and related issues in the tourism industry.
  • To assist in the daily housekeeping of the Orchid Club areas.
  • To undertake any other reasonable assignment by the Front Office Manager, as and when required.

Talent Profile

  • Minimum of 2 years of experience as a Front Office Supervisor
  • Good knowledge of Opera system.
  • Very high administrative and planning skills necessary
  • High standards of accuracy and excellent time management
  • Should possess GCE ‘O’ or ‘N’ level and some supervisory skills.
  • Proven record of working independently, a self starter
  • High customer service focus
  • Excellent interpersonal and human relations abilities

 

How To Apply

Please write in with your detailed resume and email us at careers.prsin@parkroyalhotels.com

We apologize that only shortlisted candidates will be notified.


Position Title

Guest Services Executive

Reference #

GSE

Posted

5 January 2018

Closes

15 February 2018

Country

Singapore

Location

PARKROYAL on Beach Road, Singapore

Department

Front Office and Guest Services


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