{"propertycode":"", "bookingdayusetype":"CORP", "bookingdayusecode":"DAY"}
{"prsyd":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+11","maxadult":-1,"maxchild":-1},"prmla":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+10","maxadult":-1,"maxchild":-1},"prsyp":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+10","maxadult":-1,"maxchild":-1},"prrhb":{"minstay":-1,"minstaymsg":"PARKROYAL Rainbow Hills Bogor Resort opens in 2016. Email to glutfi@parkroyalhotels.com to make an advanced booking.","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2015-03-31","timezone":"+7","maxadult":-1,"maxchild":-1},"prkul":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prpen":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prskul":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prnyt":{"minstay":-1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+6.5","maxadult":-1,"maxchild":-1},"prygn":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+6.5","maxadult":-1,"maxchild":-1},"prsps":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prsin":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prskt":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prssin":{"minstay":7,"minstaymsg":"We\u2019re sorry to inform you that we can only accommodate bookings with a minimum of seven days. Please adjust the dates you require and check again.","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prsgn":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+7","maxadult":-1,"maxchild":-1}}
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Guest Services Agent

PARKROYAL on Beach Road, Singapore

ABOUT PARKROYAL ON BEACH ROAD

Located conveniently in downtown Singapore, a stay at PARKROYAL on Beach Road hotel places you in the vicinity of Marina Bay – the doorstep to the city’s premier business and leisure destinations.

Get to popular world-class Singapore attractions such as the Merlion and the Esplanade easily within minutes, or explore quaint little shophouses and lesser-known local gems just around the corner.

POSITION SUMMARY

The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

KEY RESPONSIBILITIES

  • Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
  • Inform relevant departments of arrival, room changes, check out and special arrangements.
  • Accepts reservation in the absence of Reservation Assistant.
  • Work closely with Front Office Supervisor in tight house situation to ensure maximum utilization of rooms.
  • Assist walk-in guests with alternative accommodation in event of a full house situation.
  • Record in Communication Book any unusual happenings and important matters for follow-up.
  • Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
  • Perform cashiering and maintain a complete record of guests’ account.
  • Check all guests’ bills before presentation to guest upon check out.
  • Collect or charge all monies due to the hotel to the respective travel agents or companies.
  • Declare all shortages or excess to Accounts Department.
  • Attend to all requests and requirements from guests promptly and handle complaints tactfully.
  • To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
  • Create a positive first impression to guests with regards to corporate image
  • Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
  • Assist to train/buddy new Guest Services Agent.
  • Ensure procedures and policies on city ledger are followed.
  • To be aware of all VIP arrivals and departures, especially corporate guests.
  • Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.

TALENT PROFILE

  • Should possess GCE ‘O’ or ‘N’ level/SHATEC NTC2 - Front Office Operations.
  • Very good English written and oral skills.
  • Customer service experience would be an advantage.
  • Knowledge of Opera system will be an advantage.

HOW TO APPLY

Please write in with your detailed resume and email us at career.prsin@parkroyalhotels.com

We regret to inform that only shortlisted candidates will be notified.

 


Position Title

Guest Services Agent

Posted

14 August 2014

Closes

14 September 2014

Country

Singapore

Location

PARKROYAL on Beach Road, Singapore


See All

NEED ASSISTANCE?

You may write in to careers.prsin@parkroyalhotels.com for any enquiries.