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Assistant Front Office Manager

PARKROYAL Parramatta

JOB TITLE

Assistant Front Office Manager

POSITION SUMMARY

Pan Pacific Hotels Group is a young and dynamic company comprising two well- established and trusted brands. We have ambitious expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team.  If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

PARKROYAL Parramatta offers the ideal location for business and leisure travelers and reflects the spirit and individuality of its location through creative touches, authentic tastes and local connections.

In March this year PARKROYAL Parramatta commenced a $25 million dollar extension which will make PARKROYAL Parramatta the largest hotel in Parramatta – boasting 286 guestrooms – by June 2016. In addition there will be a club lounge and four new meeting rooms which will bring PARKROYAL Parramatta's total number of conference and meeting spaces to 12 rooms, making it the largest meetings and events hotel in Parramatta and thus setting a new benchmark of accommodation, facility and service distinction in the area. 

We are currently seeking an experienced department leader to join our growing Front Office team in the role of Assistant Front Office Manager. Reporting to the Rooms Division Manager this diverse and key role will support the Rooms Division Manager and Front Office team whilst creating memorable hotel experiences.

KEY RESPONSIBILITIES

  • Developing and motivating the Front Office team

  • Overseeing Front Office operations to maintain service standards

  • Ensure all daily processes and procedures are completed accurately

  • Coordinating on job training of Front Office team

  • Effectively communicate with all other departments in hotel

  • Assist with department objectives, rostering, budgets and implementing new policies and procedures

  • Handles guest complaints and enquiries in a courteous and efficient manner

TALENT PROFILE

  • Diploma or Degree in Hotel Management or equivalent 

  • Previous experience with Opera

  • 2 -3 years’ experience in a similar role in a 4-5 star Hotel

  • Good attention to detail

  • Strong communication and listening skills

  • The ability to build rapport with team members and guests

  • Immaculate grooming and personal presentation

  • Responsible Service of Alcohol certificate (essential)

  • Driver’s License (essential)

  • Senior First Aid certificate (essential)

HOW TO APPLY

Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to sheree.clarke@parkroyalhotels.com

We thank all applicants for their interest however only shortlisted candidates will be notified.


Position Title

Assistant Front Office Manager

Posted

15 September 2015

Closes

30 October 2015

Country

Australia

Location

PARKROYAL Parramatta

Department

Front Office and Guest Services

Job Type

Full Time


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