Assistant Lifestyle Manager
PARKROYAL on Beach Road, Singapore
Located conveniently in downtown Singapore, a stay at PARKROYAL on Beach Road hotel places you in the vicinity of Marina Bay – the doorstep to the city’s premier business and leisure destinations.
Get to popular world-class Singapore attractions such as the Merlion and the Esplanade easily within minutes, or explore quaint little shophouses and lesser-known local gems just around the corner.
The main role is to ensure that every member/guest entering the spa & fitness is assisted and cared for and that the members’/guests’ scheduled at the Spa is acceptable and known to the necessary persons. Treatment packages and retail products fulfilled and made aware to all members/guests that enter the Spa. Oversees the spa and fitness operation team in the absence of the Manager. Assists the Management in ensuring the outlet is an efficient and profitable operation.
Guest Relations and Service
Ensures and oversees member/guest satisfaction and smooth coordination of all services within the outlet.
Meet & handle potential members and any other walk-in clients/guests in a professional, well mannered and friendly way.
Conduct outlet tours to new clients/guests whenever necessary.
Dealing with member/guest’s request and complaints and providing vital information to the Management for the purpose of improving members’/guests’ satisfaction.
Build good, professional relationships with all members/guests and deal with any queries with the objective of offering the member/guest an excellent service standard.
Carry out consultations when necessary.
Ensure fulfilment of all members’ benefits or guests’ privileges.
Associate Learning & Development
Ensure all new staff members are well orientated and trained
Formulate and provide optimum service through regular staff training, coaching, feedback and ensuring staffing level.
Ensure staff members’ good grooming standard.
Ensure staff behave and conduct themselves professionally while on duty.
Supervise, Monitor and Support
Monitor and support Executives and Officers in advising and closing sales of packages and retail products.
Coordination of workshops and any other events associated with the hotel.
Initiate maintenance of the facilities and equipment of the outlet.
Assist in monitoring operations budgets and ensure all costs/sales commission are controlled.
Ensure staff members’ professionalism while handling guests/members.
Accepts any other reasonable request made by the Management.
Lead, motivate and build an outstanding team to a level of service which exceeds all members’/guests’ expectation by facilitating teamwork at spa and fitness.
Keep up to date on industry trends, customer satisfaction, competition and business climate in Singapore and the region and share it with team members,
Assist and help develop and execute promotions to members/guests on and off site when necessary.
Conduct daily briefing in the absence of Manager.
Plan staff rosters on monthly basis including liaison with other outlets.
Ensure proper record of overtime hours, outstanding public holiday, annual leave and submit to Manager to verify before HR on monthly basis.
Ensure cash float tally daily by staff members.
Ensure daily closing is accurate and all Prescription Form are submitted daily by staff members.
Ensure daily sales and utilization, operation log are submitted on time.
Ensure Front Desk operation is manned with efficient staff according to requirement.
Associate Relations & Development
Assist in interviews and recruitment plus orientations.
Assist in conducting employee performance reviews and identify areas for further development and improvement.
Assists in disciplining/monitor misconduct employees whenever required.
Reports & Meetings
Submit various reports required to Manager daily, weekly and monthly.
Attend and conduct meetings when necessary.
Policy and Procedures
Act in accordance with all policies and procedures and communicate policies at all levels.
Ensure members/guests needs are efficiently and effectively met by executives/ members relations officers/ fitness trainers.
Hygiene and Safety
Ensure all hygiene levels are met in the outlet.
Adhere to fire and safety rules and regulations.
Fully understand the rules and regulations of the outlet.
Product Knowledge and Administration
Be well informed and knowledgeable on any promotion/product launches or any new happening within the outlet and relay this to all staff members.
Minimum 2 years working experience in similar capacity
Strong administrative and organization skills
Diploma or Degree from a recognized hospitality / tertiary institution
how to apply
Please write in with your detailed resume and email us at email@example.com
We apologize that only shortlisted candidates will be notified.