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Concierge Supervisor

PARKROYAL Darling Harbour, Sydney

JOB TITLE

Concierge Supervisor

POSITION SUMMARY

Pan Pacific Hotels Group is a young and dynamic company comprising two well- established and trusted brands.  We have exciting expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team.  If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

An exciting opportunity has become available as a full time Concierge Supervisor to join our enthusiastic team at PARKROYAL Darling Harbour.

Reporting to the Chief Concierge, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.

KEY RESPONSIBILITIES

  • Handle all guest inquiries and concerns in an efficient manner ensuring prompt follow up to resolve any issues when required.

  • To ensure that all current information relating to daily movements, events and hotel activities is discussed in full during the changeover shifts.

  • To prepare work schedules and rosters, taking into consideration projected hotel occupancy and group movements for the Chief Concierge’s final approval.

  • Complies with all PARKROYAL Hotels & Resorts policies and procedures.

  • Maintain a high presence in the hotel lobby and assist all areas in peak periods as required.

  • Be pro-active in your approach to the job and work within the specific standards and procedures

  • Provide a sense of welcome, establishing meet and greet procedures for all major arrivals and VIP’s.

  • Rotating roster

TALENT PROFILE

  • 2 year’s experience as a Concierge Team Leader preferably from a 4 -5 star international hotel

  • Personal belief in guest service and quality

  • High standard of personal presentation

  • Strong local knowledge

  • Outgoing and people minded

  • High attention to detail

  • Excellent organisational skills

  • Current NSW Drivers License C Class (manual & automatic)

  • Comprehensive understanding of occupational health and safety factors that pertain to the front office/concierge departments

  • Possess good organisational and leadership skills

  • Good time management skills and able to set priorities in workload

  • Must be organised, methodical and able to handle stress

HOW TO APPLY

Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to recruit.prsyd@parkroyalhotels.com

We thank all applicants for their interest however only shortlisted candidates will be notified.


Position Title

Concierge Supervisor

Posted

12 May 2016

Closes

23 June 2016

Country

Australia

Location

PARKROYAL Darling Harbour, Sydney

Department

Front Office and Guest Services

Job Type

Full Time


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