PARKROYAL Darling Harbour, Sydney
Pan Pacific Hotels Group is a young and dynamic company comprising two well- established and trusted brands. We have exciting expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.
An exciting opportunity has become available as a full time Concierge Supervisor to join our enthusiastic team at PARKROYAL Darling Harbour.
Reporting to the Chief Concierge, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.
Handle all guest inquiries and concerns in an efficient manner ensuring prompt follow up to resolve any issues when required.
To ensure that all current information relating to daily movements, events and hotel activities is discussed in full during the changeover shifts.
To prepare work schedules and rosters, taking into consideration projected hotel occupancy and group movements for the Chief Concierge’s final approval.
Complies with all PARKROYAL Hotels & Resorts policies and procedures.
Maintain a high presence in the hotel lobby and assist all areas in peak periods as required.
Be pro-active in your approach to the job and work within the specific standards and procedures
Provide a sense of welcome, establishing meet and greet procedures for all major arrivals and VIP’s.
2 year’s experience as a Concierge Team Leader preferably from a 4 -5 star international hotel
Personal belief in guest service and quality
High standard of personal presentation
Strong local knowledge
Outgoing and people minded
High attention to detail
Excellent organisational skills
Current NSW Drivers License C Class (manual & automatic)
Comprehensive understanding of occupational health and safety factors that pertain to the front office/concierge departments
Possess good organisational and leadership skills
Good time management skills and able to set priorities in workload
Must be organised, methodical and able to handle stress
HOW TO APPLY
Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to email@example.com
We thank all applicants for their interest however only shortlisted candidates will be notified.