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Concierge Team Leader

PARKROYAL Darling Harbour, Sydney

JOB TITLE

Concierge Team Leader


POSITION SUMMARY

Pan Pacific Hotel Group operates over 30 hotels, resorts and services suites in the Asia Pacific region. We are seeking a talented and passionate person who shares our Vision of ‘Creating Memorable Hotels Experiences’ and our Purpose of ‘Great Brands, Great Hotels, Great People and Great Relationships’. Our two internationally renowned brands; PARKROYAL and Pan Pacific, offers guests and associates a distinct and special experience.


KEY RESPONSIBILITIES

  • Leading the team of Porters ensuring all concierge and driveway activities are completed to a high standard

  • Train and develop new and existing associates to ensure high levels of guest satisfaction

  • Actively be a point of contact for all guest needs including dealing with guest comments and complaints

  • Actively promote and encourage others to promote hotel facilities and initiatives, upsell activities and services and have extensive knowledge of the local and wider area

  • Actively assist the front desk team when required and be prepared to develop further knowledge within this department


TALENT PROFILE

  • 3+ years Porter/Concierge experience within a 4-5 star environment

  • A passion for the hospitality industry & an eye for detail

  • A desire to share your knowledge to assist in developing others

  • Must be available to work shift work including evening and weekends

  • Excellent communication and time management skills

  • Be willing to attain RSA and First Aid certification

  • Be eager to undertake further training and to undertake Concierge Supervisor tasks and shifts


HOW TO APPLY

Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to recruit.prsyd@parkroyalhotels.com


We thank all applicants for their interest however only shortlisted candidates will be notified.


Position Title

Concierge Team Leader

Posted

21 January 2016

Closes

29 February 2016

Country

Australia

Location

PARKROYAL Darling Harbour, Sydney

Department

Front Office and Guest Services


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