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Guest Service Agent (Reservations)

PARKROYAL on Beach Road, Singapore

Located conveniently in downtown Singapore, a stay at PARKROYAL on Beach Road hotel places you in the vicinity of Marina Bay – the doorstep to the city’s premier business and leisure destinations.

Get to popular world-class Singapore attractions such as the Merlion and the Esplanade easily within minutes, or explore quaint little shophouses and lesser-known local gems just around the corner.

Position Summary

The incumbent will receive, confirm and process reservations for the hotel and assist in compilation of statistical data pertaining to room reservations.

Job Responsibilities

  • Handle inquiries and obtain correct information regarding details of reservation.
  • Answer, confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered into the system.
  • Familiarize with the regular callers and acknowledge them by using names and telephone courtesy.
  • Advice callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.
  • Politely turn down on closed out dates and offers to book an alternative date or recommend another PPHR Hotel.
  • Keep up to date rooms available for sale and changes in hotel room rates.
  • Maintain and update a Reservation Request Form File.
  • Help maximize room sales by up-selling.
  • Attend to any other jobs that are assigned by Front Office Manager.

Talent Profile

  • Minimum GCE ‘O’ or ‘N’ level qualification
  • Fluent in English is a must.
  • Very good communication skills.
  • Customer Service Background is an added advantage.

How to Apply

Please write in with your detailed resume and email us at careers.prsin@parkroyalhotels.com

We apologize that only shortlisted candidates will be notified.


Position Title

Guest Service Agent (Reservations)

Reference #

gsa-reservations

Posted

25 June 2015

Closes

25 July 2015

Country

Singapore

Location

PARKROYAL on Beach Road, Singapore

Department

Front Office and Guest Services


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