Guest Service Agent
PARKROYAL Darling Harbour, Sydney
Full Time Guest Service Agents
Pan Pacific Hotels Group is a young and dynamic company comprising two well- established and trusted brands. We have exciting expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.
An exciting opportunity has become available as a Guest Service Agent to join our enthusiastic team at PARKROYAL Darling Harbour.
Reporting to the Front Office Manager, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.
- Creating an efficient and friendly check in checkout experience
- Be a point of contact for all guest needs
- Promote hotel facilities and associated loyalty programs
- Accurately maintaining detailed guest reservations
- Assisting with concierge when required
- Experience with Opera or similar PMS system
- 1-2 years Front Office experience within a 4-5 star environment
- Reservation experience highly regarded
- A passion for the hospitality industry & have an eye for detail
- A customer service focus and enjoy working in a team environment
- You have an outgoing personality and well presented
- Must be available to work shift work including evening and weekends
- Excellent communication and time management skills
HOW TO APPLY
Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to email@example.com
We thank all applicants for their interest however only shortlisted candidates will be notified.