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Guest Service Agent

PARKROYAL Darling Harbour, Sydney

JOB TITLE

Full Time Guest Service Agents

POSITION SUMMARY

Pan Pacific Hotels Group is a young and dynamic company comprising two well- established and trusted brands.  We have exciting expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team.  If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

An exciting opportunity has become available as a Guest Service Agent to join our enthusiastic team at PARKROYAL Darling Harbour.

Reporting to the Front Office Manager, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.

KEY RESPONSIBILITIES

  • Creating an efficient and friendly check in checkout experience
  • Be a point of contact for all guest needs 
  • Promote hotel facilities and associated loyalty programs
  • Accurately maintaining detailed guest reservations
  • Assisting with concierge when required

TALENT PROFILE

  • Experience with Opera or similar PMS system
  • 1-2 years Front Office experience within a 4-5 star environment  
  • Reservation experience highly regarded
  • A passion for the hospitality industry & have an eye for detail
  • A customer service focus and enjoy working in a team environment
  • You have an outgoing personality and well presented
  • Must be available to work shift work including evening and weekends    
  • Excellent communication and time management skills

HOW TO APPLY

Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to recruit.prsyd@parkroyalhotels.com

We thank all applicants for their interest however only shortlisted candidates will be notified.


Position Title

Guest Service Agent

Posted

22 March 2017

Closes

31 May 2017

Country

Australia

Location

PARKROYAL Darling Harbour, Sydney

Department

Front Office and Guest Services

Job Type

Full Time


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