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Guest Relations Agent

PARKROYAL Parramatta

PARKROYAL Hotels is all about creating memorable hotel experiences for our guests. We want associates who share our values of, working better together, keeping things simple and uncomplicated, a can-do attitude, always aiming higher and respect and care for the wider community.

PARKROYAL Parramatta offers the ideal location for business and leisure travellers, and reflects the spirit and individuality of its location through creative touches, authentic tastes and local connections.

We are currently looking for a Part time Guest Relations Agent to join our growing team. The successful candidate will be required to work Monday to Thursday from 4pm - 8pm and Friday from 2pm - 8pm.

The Role

The role encompasses all aspects of reservations and telephones for the hotel including all internal and external enquiries as well as in-room dining calls.

You will be responsible for maintaining accurate and concise records of all reservations; assisting with enquiries and bookings in a timely manner; liaising with key departments; establishing strong relationships with our clients; whilst displaying exceptional phone and customer service skills and product knowledge.

Ideally you will have

  • Previous experience in a similar hotel environment
  • Previous experience in Reservations, Front Office or Food & Beverage
  • Opera & MicroseExperience essential
  • Proficient in oral and written communication
  • Able to multi-task and display control under pressure
  • Be a self-motivated person with a mature professional outlook and can work autonomously

Pan Pacific Hotels Group offers a competitive package, including a competitive salary and hotel discounts with our Global Alliance program www.gha.com as well as many other great local benefits.

If you are a guest focused, friendly, team orientated individual who is passionate about developing a career with a growing international hotel brand, then apply now or click on the link to find out more about what Pan Pacific Hotels Group has to offer. - www.pphg.com


Position Title

Guest Relations Agent

Posted

16 May 2014

Closes

9 June 2014

Location

PARKROYAL Parramatta

Department

Front Office and Guest Services


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