PARKROYAL on Kitchener Road
At PARKROYAL Hotels & Resorts, we connect our guests to the very best local experience around the world. At the heart of that brand promise are our PARKROYAL people. Come join us and be part of the dynamic PARKROYAL on Kitchener Road Singapore team.
The provide administration support in the Housekeeping Department.
a) Handling duties:
I. Assist Floor Supervisor in assigning of rooms to Room Attendants.
II. Inform Floor Supervisors of any groups/VIP arrivals and special information and request from Front Office.
III. Receive record and inform maintenance of any defects. To raise work order and forward to maintenance or call engineering technician.
IV. Receive and record calls from Room Attendant on consumption of minibar items from guest rooms.
V. Receive and record calls from guest or other users and inform the respective personnel on the information for follow-up.
VI. Work closely with the Front Office cashier for the posting of minibar.
VII. Settle daily minibar closing before shift ends.
VIII. To prepare daily discrepancy, timing: 10am, 3pm and 8pm.
IX. Record guest request and inform the respective personnel for immediate action.
X. Notify Floor Housekeepers of the urgent rooms, which needs to be prioritized.
XI. To report for duty on the days rostered.
XII. To clear Executive Out tray for filing and dispatching the necessary documents.
XIII. To clear & sorting Housekeeping Pigeon Hole.
b) Quality Control – General Responsiblies.
I. To be fully aware, competent in and follows at all times Hotel fire procedures.
II. Hotel security procedures.
III. Hotel Health and Safety policy and procedures.
IV. Hotel facilities and opportunities to promote these to customers.
V. Hotel and the departmental operational standards and procedures.
VI. Customer Service Standards
VII. To carry out all reasonable instructions and request from other managers within the Hotel other than your direct manager.
c) Cost Containment – Cost Effective
I. To be environmental free and recycle free.
II. Minimum use of water and electricity.
d) Guest and Staff Relation
I. To assist guest/internal customer within your meant to provide a better service requirements.
II. To assist fellow colleagues both wthin and outside your normal department where possible to ensure smooth operational running.
a) Pleasant, friendly & courteous personality
b) A team player
c) Good communication skills
d) Neat and well-organized in work
e) Minimum of 1 year work experience in general administration.
f) High level of accuracy with eye for details
g) Proactive and independent
How To Apply
Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to firstname.lastname@example.org.
We regret that only shortlisted candidates will be notified.