PARKROYAL on Kitchener Road
At PARKROYAL Hotels & Resorts, we connect our guests to the very best local experience around the world. At the heart of that brand promise are our PARKROYAL people. Come join us and be part of the dynamic PARKROYAL on Kitchener Road Singapore team.
The incumbent assists to ensure that the Room Attendant, Houseman and Public Area Attendant perform their duties according to set standards.
a) Daily inspections of rooms. To ensure established standards on cleanliness, guest suppliers and conditions of rooms are maintained. To release rooms to the Front Office in the shortest time possible for sales.
b) To supervise Room Attendant, Houseman and Public Area Attendant. To ensure correct work procedures and proper usage of equipment for cleaning are followed in order to achieve maximum efficiency in the performance of the staff.
c) To check Room Attendant’s Pantries. To ensure that the pantries are neat and clean, and has sufficient par stock of linen and guest supplies.
d) To check Room Attendant’s trolley and to ensure that the trolleys are neat, clean and well-stocked.
e) To check cleaning equipment and to ensure all equipment are properly maintained and in working order.
f) To assign rooms for cleaning and to ensure equal distribution of rooms to Room Attendant, and that all occupied and check-out rooms are cleaned.
g) To print room status reports for Room Attendant, once in the morning and once in the afternoon, to have them ready before the Room Attendant start on their work in the morning and before they do their night-turn-down in the evening.
h) To check Room Attendant report against the room status in the computer system. To ensure that all room movements are updated regularly and correctly reflected to facilitate Front Office in their sales of rooms, and to report on any discrepancy in the room status by filling up the Discrepancy report to submit to Front Office twice a day.
i) To make maintenance reports on repairs and defects of rooms and public areas.
j) To issue master key cards and pagers to Room Attendant, Houseman / Housemaid and Public Area Attendant.
k) Handle and record Lost and Found. To ensure that all articles are properly recorded, and to keep under lock in the Lost and Found cupboard. Articles claimed are to be properly documented in the Lost and Found cupboard. All cash and valuables found are to hand over to the Executive Housekeeper for safekeeping.
l) To establish control over rollaway beds, baby cots, irons and ironing boards and to ensure that they are properly maintained and stored.
m) To handle telephone calls and to ensure all guests’ requests are to be promptly followed up and channeled through the proper personnel. All messages are to be correctly logged to ensure proper follow-up.
n) To handle mini bar calls and to relay message immediately to the Room Attendant to check the rooms on mini bar consumptions and promptly feedback to the Front Office on the items consumed.
o) To do posting of minibar and to ensure accuracy of posting, daily summarize reports and to keep sufficient stock base on par level.
p) To issue stock to Room Attendant and record the issues in the stock cards and to check that the Room Attendant do not over requisite and overstock their pantries. To ensure that the requisition forms are correctly filled and signed. All issues are to be accurately recorded down in the stock card.
q) To check F&B outlets and public areas to ensure that general cleaners maintain established standard of cleanliness and that the proper chemicals and equipment are used and cleaning procedures and schedules are followed. To report on repairs and faults and follow-up to ensure that they are attend to.
r) To assist in training and maintenance of the grooming and conduct standards of Housekeeping staff. To ensure that all the staff are properly trained and they are neat in their appearance and they conduct themselves in a proper manner.
s) To maintain effective communication within Housekeeping Department and to provide feedback in order to maintain a smooth flow of operation.
t) To ensure planned training schedule are carried out.
u) Participate in preparing yearly CAPEX expenses.
v) To be fully aware and competent in the following at all times.
I. Hotel Fire Procedures
II. Hotel Security Procedures
III. Hotel Departmental operational standards and procedures
IV. Customer Service Standards.
- Minimum of 3 years as a Room Attendant.
- Minimum of 1 year in a similar position.
- At least Secondary 4 education.
how to apply
Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to email@example.com.
We regret that only shortlisted candidates will be notified.