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Reservation Agent/Senior

PARKROYAL on Kitchener Road

At PARKROYAL Hotels & Resorts, we connect our guests to the very best local experience around the world. At the heart of that brand promise are our PARKROYAL people. Come join us and be part of the dynamic PARKROYAL on Kitchener Road Singapore team. 


Position Summary

The incumbent assists the Front Office Manager in directing and supervising the activities of the reservation department. To receive, confirm and process reservation for the hotel and assist in compilation of statistical data pertaining to room reservations. 


Key Responsibilities

  • Answer, confirm and ensure all bookings are accurately entered into the computer and filing of reservations correspondence are done systematically.
  • Keep Front Office Manager, Assistant Front Office Manager, EAM and General Manager  informed of all matters pertaining to no show and matters concerning Reservations Department.
  • Ensure guest history is updated regularly.
  • Work closely with Central Reservation and sales department on the status of group reservations.
  • Direct and train staff in the operation of computer terminals.
  • Politely turn down on closed out dates and offers to book an alternative date or recommend other hotels under Pan Pacific Hotel Groups.
  • Keep up to date rooms available for sales and changes in hotels room rates.
  • Maintain and update a Reservation Request Form file.


Talent Profile

  • Minimum 2 years experience in Reservation Department.
  • Minimum "O" level.



Position Title

Reservation Agent/Senior

Posted

8 January 2016

Closes

30 June 2016

Country

Singapore

Location

PARKROYAL on Kitchener Road


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