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Reservations Agent

PARKROYAL Darling Harbour, Sydney

JOB TITLE

Reservations Agent


POSITION SUMMARY

Pan Pacific Hotels Group operates over 35 hotels, resorts and serviced suites in the Asia Pacific region.  We are seeking talented and passionate people who share our Vision of 'Creating A Memorable Hotel Experience' and our Purpose of ‘Great Brands, Great Hotels, Great People and Great Relationships'. Our two internationally renowned brands; PARKROYAL and Pan Pacific, offer our guests and associates a distinct and special experience.

An exciting opportunity has become available as a full time Reservations Agent to join our enthusiastic team at PARKROYAL Darling Harbour.

Reporting to the Director of Revenue, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.


KEY RESPONSIBILITIES

  • Quickly and efficiently processing all reservation requests (telephone, fax and email)

  • In conjunction with the Reservations Manager ensure that all reservations are made in line with current rates in order to achieve optimum average rate and yield

  • Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g No-show reservations

  • Develop rapport with regular clients and booking agents

  • Ensure that all written correspondence is sent to guests within 24 hours of an inquiry

  • Monitor and ensure that all reservations team correspondence (including rates and inclusions) and guest contact is handled in a professional manner

  • Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly

  • Ensure that guest history is accurately maintained and utilized


TALENT PROFILE

  • Strong attention to detail

  • Be highly organised and be able to handle strict deadlines

  • Have experience within a medium to large 4-5 star hotel reservations function

  • Have strong communication skills

  • Have experience with OPERA

  • Have 2 years’ experience in reservations working with Group reservations focus


HOW TO APPLY

Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to recruit.prsyd@parkroyalhotels.com


We thank all applicants for their interest however only shortlisted candidates will be notified.


Position Title

Reservations Agent

Posted

30 October 2015

Closes

4 December 2015

Country

Australia

Location

PARKROYAL Darling Harbour, Sydney

Department

Front Office and Guest Services

Job Type

Full Time


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