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Senior Guest Service Agent

PARKROYAL on Kitchener Road

At PARKROYAL Hotels & Resorts, we connect our guests to the very best local experience around the world. At the heart of that brand promise are our PARKROYAL people. Come join us and be part of the dynamic PARKROYAL on Kitchener Road Singapore team. 


primary responsibilities

1. Ensure smooth daily operation at Front Desk.

2. Greet all guests in a courteous and warm manner.

3. Assist daily operation.

4. To train and develop the GSA, in the skills required to perform their duties.

5. Train and develop GSA inn the skills required.

6. Promote teamwork.

7. Ensure operation standards are maintained.

8. Ensure guest satisfaction is achieved at all time.

9. Attend guest arrival / departure.

10. Use guest names.

11. Blocking of rooms for Tour / Conferences.

12. Action for request for extension of stay, departure time and room change.

13. Attend guest enquire.

14. Assist guest with foreign exchange.

15. Assist guest with safety box.

16. Post dockets in guest account.

17. Maintain key security.

18. Liaise closely with housekeeping.

19. Promote hotel facilities and outlets.

20. Take reservation.

21. Ensure accuracy in all transaction and handling of cash, credit card, cheque and vouchers. 


talent profile

2 years experience in Front Office/Reception in hotel industry

Minimum GCE 'O' level or possess an NTC-2 in Front Office Operations


how to apply

Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to careers.prskt@parkroyalhotels.com.

We regret that only shortlisted candidates will be notified.



Position Title

Senior Guest Service Agent

Posted

8 January 2016

Closes

30 June 2016

Country

Singapore

Location

PARKROYAL on Kitchener Road

Department

Front Office and Guest Services


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