Senior Guest Service Agent
PARKROYAL on Kitchener Road
At PARKROYAL Hotels & Resorts, we connect our guests to the very best local experience around the world. At the heart of that brand promise are our PARKROYAL people. Come join us and be part of the dynamic PARKROYAL on Kitchener Road Singapore team.
1. Ensure smooth daily operation at Front Desk.
2. Greet all guests in a courteous and warm manner.
3. Assist daily operation.
4. To train and develop the GSA, in the skills required to perform their duties.
5. Train and develop GSA inn the skills required.
6. Promote teamwork.
7. Ensure operation standards are maintained.
8. Ensure guest satisfaction is achieved at all time.
9. Attend guest arrival / departure.
10. Use guest names.
11. Blocking of rooms for Tour / Conferences.
12. Action for request for extension of stay, departure time and room change.
13. Attend guest enquire.
14. Assist guest with foreign exchange.
15. Assist guest with safety box.
16. Post dockets in guest account.
17. Maintain key security.
18. Liaise closely with housekeeping.
19. Promote hotel facilities and outlets.
20. Take reservation.
21. Ensure accuracy in all transaction and handling of cash, credit card, cheque and vouchers.
2 years experience in Front Office/Reception in hotel industry
Minimum GCE 'O' level or possess an NTC-2 in Front Office Operations
how to apply
Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to firstname.lastname@example.org.
We regret that only shortlisted candidates will be notified.